​​​​​​​​​Cellar cooling maintenance scheme tenancy​​​​

Having a fully functioning and serviceable cellar cooling system is often taken for granted but in the case of a pub or is absolutely essential to the smooth running of the business, especially in the warmer summer months.  ​

​Under the terms of your tenancy agreement you are responsible for the repair and upkeep of the cellar cooling system to your pub. To assist you with meeting this obligation we have developed our own Cellar Cooling Maintenance Scheme. This document outlines the key provisions of the scheme from which you will benefit.


Joining the scheme

As a Stonegate Pub Partner you will automatically become subscribed to the scheme and will enjoy its benefits from the outset of taking out your tenancy agreement.​


Key benefits

  • Twice yearly planned preventative maintenance service visits to the cellar cooling system
  • Reactive callouts to cellar cooling breakdowns, including all parts and labour for qualifying repairs (for exclusions please see below)
  • Coverage to more than one system, if present
  • Automatic compliance with F-Gas regulations
  • Work undertaken by established service providers who hold a van stock of parts for the most commonly occurring faults

NB. The responsibility to replace cellar cooling systems when life time expired or beyond economical repair is retained by us and therefore falls outside the scope of this scheme.

Targeted service levels

  • Attendance to breakdowns – four hours or 24 hours dependant on the type of fault. The cut off for receiving four-hour calls is 7.00pm, orders received after this time must be attended the following morning
  • Timescale to implement a straightforward repair – within three working days of initial attendance, although in most cases the aim is to affect a repair at the time of the initial attendance

Limitation of liability

  • The scheme is entered into on a reasonable endeavors basis. Cellar cooling systems are complex and fault finding can sometimes be difficult impacting on timescales to effect repairs and undertake replacements
  • The scheme does not include any provision for making compensation payments due to loss of trade or stock as a result of equipment failure or failure to meet targeted service levels
  • Pub partners are reminded to maintain up to date business interruption insurance

Cost of the scheme

  • The annual subscription charge is £337.29 + vat payable in 12 monthly installments by direct debit
  • Subscription charges will be reviewed on an annual basis and are subject to change.
  • Recharge of non-qualifying repairs and betterment, if encountered.

Leaving the scheme

  • For tenancy agreements you are required to subscribe to the scheme for the duration of your Agreement.