Profit through people aims to develop the systems, processes and skills that will enable you to consistently get the best out of your team, improve your overall business performance and exceed your customers' expectations.
Included on the course
- Develop the skills and knowledge required to coach and develop a motivated team
- Identify the underpinning components that make up a successful, profitable and sustainable business
- Strategically review customer care, understanding why businesses lose customers and identifying what you can do about it business owner
- Establish the five key ways you and your team can consistently exceed customer expectations
- Manage your own time effectively, to build the business you need to meet your personal goals
- Identify the specific tasks you need to delegate to enable you to maximise your efficiency as a business owner
- Effectively assess the current level of performance of your team members
- Review the various methods available to assess and manage all of the roles within your business
- Conduct those difficult discussions around poor performance in a professional and constructive way
- All training materials, lunch and refreshments are included
Cost
Free for our publicans and their staff.
Pricing structure
This course is free of charge to publicans and their members of staff. However, please note that cancelling a course without sufficient notice will incur a cancellation fee:
- Over 15 days' notice = No charge
- Between 8 – 15 days = £50 + VAT
- Less than 8 days' notice = £100 + VAT
- Failure to attend = £250 + VA
Prerequisites
Available to publicans and staff currently on an Stonegate Pub Partners lease or tenancy.
Course duration
1 day