​​​​​​​​Heating and boiler maintenance scheme tenancy​


Having a fully functioning and serviceable heating system is often taken for granted but in the case of a pub or other commercial premises is absolutely essential to the smooth running the business, especially in the colder winter months.  ​​

​Under the terms of your tenancy agreement you are responsible for the repair and upkeep of the heating system to your pub. To assist you with this obligation Stonegate Pub Partners  has developed its own Heating and Boiler Maintenance Scheme aimed at relieving you from much of this burden and giving you real peace of mind should a breakdown occur. This document outlines the key provisions of the scheme from which you will benefit.


Joining the scheme​

As a Stonegate Pub Partner you will automatically become subscribed to the scheme and will enjoy its benefits from the outset of taking out your tenancy agreement.

Key benefits​

  • Annual service to central heating boilers
  • Reactive callouts to heating breakdowns, including all parts and labour for qualifying repairs (for exclusions please see below).

NB. The responsibility to replace boilers when lifetime expired or beyond economical repair is retained by Stonegate Pub Partners and therefore falls outside the scope of this scheme.

Targeted service levels

  • Attendance to breakdowns – within 24 hours of initial request.
  • Timescale to effect a straightforward repair – within three working days of initial attendance.


  • Any work associated with:
  • Gas fired water heaters / cylinders
  • Hot water distribution pipework serving tap outlets, etc
  • Coldwater storage tanks
  • Focal point gas fires
  • Betterment over and above the scope and capability of the existing installation
  • Replacement of radiators, central heating distribution pipework and hot water cylinders
  • More than one system power flush in any three year period.
  • Vandalism, flood or impact damage

Limitation of liability

  • The scheme is entered into on a reasonable endeavors basis. Heating systems are complex and fault finding can sometimes be difficult impacting on timescales to effect repairs and undertake replacements
  • The scheme does not include any provision for making compensation payments due to loss of trade as a result of targeted service levels failing to be met
  • Pub partners are reminded to maintain up to date business interruption insurance

Cost of the scheme

  • The annual subscription charge is £517.65 + vat payable in 12 monthly installments by direct debit
  • Subscription charges will be reviewed and are subject to change
  • Recharge of non-qualifying repairs and betterment, if encountered

Leaving the scheme

  • For tenancy agreements you are required to subscribe to the scheme for the duration of your Agreement.


  • If you need to place a call for heating breakdowns please contact the Helpdesk on 03333 20 20 85​.​